F.A.Q

What Shipping Methods Are Available?

Our shipping rates come directly from the shipping companies used depending on what part of the world you are ordering from. We do not add any handling fees. The live shipping and international rates fluctuate and we do not control how they are adjusted. All sales tax is determined on which Country your order is being shipped too. We’ ll send your order worldwide by Airmail.

How Long Will It Take To Get My Package?

Orders are processed Monday thru Friday from 9:00am – 6:00pm PST excluding statutory holidays. Processing takes 1-2 business days. The posting is made by registered priority mail from Bulgarian posts, so you will receive a tracking number by which you can follow the route of your item. It usually takes from 7 to 10 days to reach the destination.

What Payment Methods Are Accepted?

We accept payment via PayPal. Customers are also able to pay the order with most other major credit cards without creating a Paypal acount.

Can I return or exchange my order?

The following items can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details

If you are unhappy with received Ready patches, you can return them and we will refund you their full price. Products must be returned within 20 days of receipt.

Patches must be returned in original condition and good packed.
When we get the patches back we will issue a full refund.

The refund is not acceptable in the following cases:

1. Unclaimed package. It is your obligation to claim the package at your local post office. In case the patches are returned to us, we can offer to resend the item after you pay expenses for repeated shipping.

2. Broken or damaged products (by customer fault).

3. For Custom Patches. Unfortunately, patches created especially for you are not suitable for others. We hope for your understanding.